At Fin2go:

• We follow strict rules set by the financial conduct authority and HMRC.

• Your money is safe with us.
• We use top-notch encryption to keep your data secure.

For the initial two months, there’s no transfer fee with fin2go, so you can save money and test our services risk-free. After this trial period, we apply a small, clearly shown fee for transfers, ensuring transparency and no hidden costs.

Transfers with fin2go might be cancelled or rejected due to various reasons:


• Payment not received: If fin2go doesn’t receive the funds for your transfer within 15 minutes, the transfer will be automatically cancelled.

• Incomplete or incorrect information: Your transfer could be rejected if there are missing or inaccurate details in the provided information.


If your transfer has been cancelled, contact Fin2go’s customer support at info@fin2go.co.uk or call us at 01494513309 for further assistance. They’ll help you resolve the issue or provide clarification on why the transfer was cancelled. To avoid cancellations, make sure all necessary information is entered accurately before initiating a transfer.


Fin2go may suspend or lock your account for various reasons:


1. Violations of Terms of Service: Engaging in fraudulent activities, money laundering, or violating legal or regulatory requirements can result in account suspension or lock.


2. Security Concerns: Suspicious activity or potential security breaches associated with your account may lead to temporary suspension or lock to safeguard your personal information.


3. Verification Issues: Failure to complete identity verification or provide requested documentation may result in account suspension or lock to comply with legal and regulatory requirements.


For specific details about your account suspension, please contact fin2go customer support directly. They’ll provide you with further assistance and clarification.

Sending money online with Fin2go is simple. Just follow these three easy steps:


1. Create Your Fin2go Account: Sign up to create an account and provide all necessary information.


2. Set Up Your Transfer: After signing up, click on “Send money” and enter your recipient’s details.


3. Complete the Payment: Choose your preferred payment method, review the transfer details, and proceed with the payment. Once done, your transfer is complete.
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